Smart machines to see mainstream business adoption by 2021

By Taylor Holland

While enterprises are learning how to use the latest technology, that technology is learning how to learn, giving rise to new business tools and a whole new industry.

According to research from Gartner, smart machine adoption will go mainstream in business by 2021, with 30 percent of large companies deploying them. The report, titled “Smart Machines: Consulting and System Integration Services Market Forecast and Opportunities,” predicts that this will lead to the creation of a $29 billion industry focused on smart-machine consulting and system integration (C&SI).

Gartner defines smart machine technologies as those that meet two criteria: They can learn on their own — meaning they adapt their behavior based on experience and aren’t totally dependent on instructions from people — and they produce unanticipated results. Such technologies include cognitive systems, artificial intelligence, intelligent automation, machine learning and deep learning.

Susan Tan, research vice president at Gartner, said these smart machine technologies can be “transformative and disruptive” for enterprises.

“Smart machines will profoundly change the way work is done and how value is created,” she said. “For service providers, smart machines represent opportunities to help enterprises assess, select, implement, change and adapt talent, and for IT and business processes, the opportunity to successfully adopt smart machines for business benefits.”

As businesses begin to put smart machine technologies to work, they’ll need help with strategic design, training, deployment, integration, expansion and ongoing refinement. This will drive spending on smart machine C&SI services up from $451 million in 2016 to $2.35 billion in 2017, eventually reaching nearly $29 billion in 2021.

“Over time, the increased C&SI opportunity created by the growing number of companies implementing more complex smart machine programs is expected to be counterbalanced by the a [sic] reduction in costs of adoption, as every subsequent adoption of the same smart machine solution will be less expensive and faster,” Tan said. “In the long term (about 10 years), smart machines will be an integral set of tools in the toolkit of C&SI service providers and infused into all next-generation services offerings.”

Written By

Taylor Holland

Founder, Taylored Editorial, LLC

With 11 years experience writing about business and technology trends for both media outlets and companies, Taylor Mallory Holland understands how mobile technology can reshape industries and provide new opportunities to streamline workflows, improve employee collaboration, and reimagine…

Other Articles by Taylor Holland
See All Posts