Experience

How mobile devices in the travel industry can improve customer service with augmented reality

By Jonathan Crowl

Mobile devices in the travel industry can provide an enhanced traveler experience by using augmented reality and virtual reality at hotels and tourist attractions.… Read More

By Jonathan Crowl
Reporter

April 12, 2018

Airlines applying mobile innovation help the customer experience soar

By Becky Lawlor

Mobile innovation in the travel industry empowers employees and provides a better passenger experience, leading to more loyal customers. Here's how one airline… Read More

By Becky Lawlor
Technology Writer

March 15, 2018

How to provide a personalized mobile retail experience: 3 critical steps

By Jonathan CrowlRetail

Despite challenges industrywide, smart retailers aren't waving the white flag and preparing to close shop. Rather, they understand that the ability to provide… Read More

By Jonathan CrowlRetail
Reporter

March 13, 2018

Retail mobile innovation soars: 3 reasons AR apps may yield CX success

By Jasmine HenryRetail

From customer satisfaction to personalization, there are multiple reasons augmented reality apps may offer high returns on mobile innovation investments this… Read More

By Jasmine HenryRetail
Jasmine E. Henry, MS

January 29, 2018

Customer experience management: Mobile and the customer-centered enterprise

By Rosane GiovisRetail

The importance of customer experience management should not be overlooked when building a mobile enterprise. Read More

By Rosane GiovisRetail
Partner in Digital Strategy and IX, IBM

January 3, 2018

How retailers can leverage mobility on Cyber Monday

By Taylor HollandRetail

Even prominent retailers experience technical difficulties on Cyber Monday due to traffic surges. Diverting shoppers to mobile apps is an easy solution. Read More

By Taylor HollandRetail
Founder, Taylored Editorial, LLC

November 20, 2017

Retail technology trends: Mobile emerges as industry pillar for the new customer experience

By Jasmine HenryRetail

Retail technology trends are evolving, and today's consumers are choosing mobile apps that streamline the brick-and-mortar shopping experience. Read More

By Jasmine HenryRetail
Jasmine E. Henry, MS

November 16, 2017

Offline data synchronization, Part 2: Advanced strategies to address a crucial challenge for mobile apps

By Dr. Danny Fundinger

Working with offline data data synchronization is a crucial necessity, and often the most challenging aspect for mobile solutions. Read More

By Dr. Danny Fundinger
Managing Consultant at IBM Global Business Services

October 17, 2017

Mobile strategies on the playing field: 5 customer experience lessons from smart stadiums

By Jonathan Crowl

Smart stadiums are enhancing the experience through innovative mobile strategies and a deeper understanding of how fans engage with sporting events. Read More

By Jonathan Crowl
Reporter

September 20, 2017

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