The growing role of mobile solutions in enterprise HR

By Jonathan Crowl

A row of seated male and female interview candidates pictured from the chest down


Much is made about mobile technology’s ability to transform the customer experience, but its ability to disrupt and enhance applies to internal operations as well — even when it comes to the HR department. Venture capitalists have recognized this opportunity for years: According to Business News Daily, VC investments into HR mobile technologies topped $2 billion in 2016, and they have grown by 15 percent every year since.

The demand for mobile solutions within HR departments will be primarily aimed at resolving inefficiencies and challenges that have plagued these teams for years. Many of the tasks assigned to HR — such as talent recruiting and acquisition, as well as employee retention — are imperfect processes that can drain HR resources even when well executed. The rise of artificial intelligence is already playing a central role in reshaping approaches to human resource management. Here are a few key ways mobile technology is upgrading enterprise HR practices.

Improved talent recruiting

As featured at the Think 2018 conference, artificial intelligence can be utilized by HR departments to identify potential candidates for recruitment while also evaluating prospects to find the right fit. In the session “Recruiting in the Year 2023,” presenters discussed how AI will eventually be used to better predict success on the job and evaluate candidates in new, insightful ways. AI and other mobile technologies can also expedite the process of contacting candidates and prioritizing recruiting time, automating some of the more tedious aspects of the recruiting, interviewing and hiring processes.

Alongside AI, blockchain will be implemented by some organizations seeking to verify candidates faster and more reliably. Skill validation, background checks and the paperwork process can all be improved and streamlined through the use of this technology.

Mobile solutions for onboarding

Onboarding has already undergone significant changes thanks to mobile technology, but it continues to evolve as solutions become more intuitive and flexible. Through the use of mobile apps and mobile platforms for onboarding employees, organizations are able to dispense with group-based, one-size-fits-all practices in favor of customized onboarding catered to the individual. Onboarding can also be conducted at each employee’s pace, and phases of the process can be completed outside of normal working hours if necessary.

As Inc. points out, artificial intelligence is also improving onboarding by powering chatbots that serve as resources to new employees, providing them an outlet to ask basic questions without embarrassing themselves in front of coworkers or management. At the same time, analytics powered by AI and machine learning solutions can uncover insights about your workforce that might inspire changes to your current onboarding practices.

Conversational HR platforms

Much in the way B2C brands use customer service chatbots to handle basic customer inquiries, HR departments can use conversational platforms to provide employee self-service options. According to the Society for Human Resource Management, basic HR requests from employees could be handled through these platforms, freeing up HR personnel to spend their time on more complicated tasks. This would decrease HR response time and employees would see faster resolution of their issues.

Reduced turnover through tech adoption

While many factors can impact an employee’s job satisfaction, improved responsiveness and service from HR departments are viewed as key strategies to improve employee engagement and reduce turnover rates. One of the most significant things HR can do in combating turnover is adopting an integrated talent management solution. These mobile solutions provide management with tools to cover the full range of the employee life cycle, including acquisition, engagement, development and career rewards. With integrated talent management, HR can serve as an engine for engaging employees and keeping them happy over the long run.

By updating human resource management, enterprise brands are able to drive more efficient operations that better serve employees and the organization as a whole. As AI, blockchain and other emerging technologies enter the enterprise mainstream, the value of transforming HR operations will only become clearer.