Creating a better future with mobile: Overcoming challenges to digitally transform healthcare enterprises

By Jonathan Crowl

| Healthcare

Healthcare provider using technology while creating a better future with mobile

The patient-provider relationship has already been digitized: According to Advanced AV, 65 percent of all patient interactions with healthcare facilities will be conducted via mobile devices this year.

Consumers are eager for this digital transformation to impact every aspect of their medical care. But for healthcare enterprises, the task of creating a better future with mobile is easier said than done. Protecting patient data is of the highest importance, and stringent industry regulations are in place to ensure companies don’t cut corners when transforming their operations.

Regulatory oversight is only part of the challenge. To fully transform their digital strategy, healthcare enterprises will need to embrace fundamental changes to the way they conduct business, from how they engage patients to how they provide care at medical facilities. Here’s a look at the challenges facing the future of healthcare, and how these obstacles might be overcome in the name of digital innovation:

Creating a better future with mobile: Managing and leveraging patient data

Digital patient records and increasing digital interactions mean that healthcare enterprises have more access to patient data than ever before. With this trove of information comes the ability to have it analyzed through powerful solutions, including artificial intelligence. According to Forbes, healthcare data has the potential to serve business operations by assessing customer satisfaction, wait times and other critical data. It can also improve healthcare on the individual patient level by identifying previously unknown risk factors that indicate a likelihood of suffering from a given ailment.

This can lead to faster medical response and preventative treatments that minimize patient suffering and mitigate the adverse effects of a given condition. This data must be constantly protected using encrypted security measures that meet industry regulations. As new devices and digital tools create new data acquisition channels, healthcare companies should be ready to utilize this data in their larger mission of creating a better future with mobile technology.

Offering HIPPA-compliant cloud solutions

Mobile and cloud-based healthcare solutions will continue to be a critical service used by every major healthcare company. From providing secure patient portals to hosting valued diagnostic tools and other healthcare software on a cloud-based server, hospitals are making regular use of the cloud and will only grow more dependent over time.

Some healthcare companies are even storing patient records on the cloud, allowing for faster access and sharing of these files with authorized users. The use of cloud storage and the proliferation of mobile endpoints such as smartphones, tablets, wearables and other healthcare tools will exponentially increase the number of potential points of attack when considering the cyberthreat faced by healthcare organizations. In addition to HIPAA regulations governing patient privacy practices, healthcare companies stand to suffer immensely if their data or patient records are accessed in a security breach.

Effective security must cover the entire mobile infrastructure, including each enterprise device, cloud-based solution, and all hardware connected to the enterprise network. The use of managed mobility services is one way large organizations can effectively service every endpoint in their mobility ecosystem, providing a level of security that meets and surpasses HIPAA regulations and minimizes the risk of a network breach.

Healthcare of the future: Secure wearables and IoT

Healthcare wearables and mobile-equipped medical tools offer an irreplaceable service in gathering data and monitoring the health of patients. But these tools can become major liabilities if compromised. Devices can be hijacked, their data can be stolen, or the devices themselves can malfunction due to the injection of malware onto their software.

Top-of-the-line mobile security is the only way to deploy these solutions without putting patients at risk. With the role of wearables projected to continue growing in the coming years, healthcare enterprises should immediately begin the process of developing a strategy for implementing wearables and testing their security before live deployment among the patient population.

When it comes to managing their healthcare through digital solutions, consumers haven’t shown signs of reluctance: According to Pew Internet Research, more than half of U.S. healthcare patients are comfortable with uploading their medical information to a healthcare provider’s digital asset. Instead of taking that trust for granted, healthcare enterprises should make every effort to accelerate their digital transformation while taking necessary steps to protect patient data every step of the way.