The power of mobile device management to enhance employee experiences

By Jonathan Crowl

Whether companies have corporate-owned, personally enabled (COPE) or bring-your-own-device (BYOD) policies in place, smartphones have paved the way for this enterprise mobility development. However, other technologies are quickly entering the equation.

Tablets, wearables and IoT devices are coming together in enterprise mobile environments designed to boost efficiency and productivity. However, this is only possible with the right mobile device management strategy in place, as well as a concrete strategy for integrating new solutions and making sure employees know how to use them.

Research from Insight notes 89 percent of employees have already connected their personal devices to a corporate mobile environment, and 30 percent say the use of mobile technology boosts productivity. That number should be much higher, and the onus is on companies to make sure they’re implementing this technology the right way.

Here are some tips to make sure your enterprise mobility is enhancing your employee work experience:

Enabling a mobile workforce

When enterprise mobility isn’t mature, employees are limited in their ability to be productive, flexible and efficient workers. Today’s workers need the functionality of mobile devices and services that work inside the office and from remote locations.

Download Gartner report on managed mobility services

In the past, remote workers have had to wrestle with the challenges of limited access to certain company data and assets, as well as difficulties collaborating with other workers. However, strong mobile solutions combined with an overarching mobile device management solution can alleviate security risks that force companies to limit asset access to external workers. Thanks to secure enterprise solutions that can accommodate both personal and company-owned devices, employees can now work from home, at a different office or out in the field. In many cases, they’re able to perform their job responsibilities the same as they would inside the office, which means employees get the mobility they need without sacrificing day-to-day productivity.

Building useful enterprise apps

If you want employees to make better use of mobile apps, they have to facilitate this process themselves. One part of the equation is creating an enterprise app store that puts app discovery in the hands of the company, giving workers a one-stop shop for finding useful apps to improve their day-to-day experiences.

However, you should also make sure your own line of enterprise apps succeeds in supporting employee responsibilities. According to Cygnis Media, 60 percent of corporate enterprise apps are abandoned by employees after the first use. The most common reason for this is a poor user experience.

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To keep your enterprise apps from being abandoned, get employee input early in the development phase to ensure the app’s design addresses specific problems and challenges workers face. You should also emphasize the need for an easy, intuitive app design, and employees should receive ample support during the adoption process to avoid early abandonment.

Improving employee morale

A wide range of research shows the use of personal devices at work improves workplace morale. This boosted morale has plenty of benefits enterprise leaders should care about, including a lower turnover rate, higher job satisfaction and improved productivity. According to Information Age, a recent study of UK workers discovered outdated technology and lagging technology policies at work caused 63 percent of employees to feel negative about their employers.

In the past, companies have been forced to roll the dice and choose between morale woes and security threats. The inclusion of personal devices into an enterprise mobile environment presented legitimate benefits as well as serious threats. However, an effective mobile device management solution can alleviate these worries and give your organization the best of both worlds: happy, motivated workers without a significantly greater security threat and device management costs as good as those of company-owned policies.

Effective, timely training on technology

Enterprises often overlook training as a way to improve the employee mobile experience. However, with app abandonment rates so high among employees who don’t know how to use the technology, it’s clear improved training and support can help employees make better use of these opportunities.

By building a training module into the adoption of a new mobile technology, you can make sure employees understand how these solutions can make their work easier. They can use this time to familiarize themselves with the technology to make the best use of its features. This training time also provides an opportunity to include security updates and training on mobile solutions, reducing the risk of a breach or vulnerability caused by employee activity.

Mobile technology is essential to building a modern workforce that can meet ever-rising productivity demands. Every enterprise organization should focus on finding new ways to leverage mobility to support the daily employee experience.