Supply chain management and logistics: Finding the best solution for your enterprise

By Rose de Fremery

| Retail

Sourcing and logistics constitute a key cornerstone of any enterprise managed mobility services (MMS) solution. They encompass a range of systems and services involved with purchasing, provisioning and activating both mobile devices and the mobile network services they access.

Sourcing and logistics commonly include a portal-based service catalog where employees with bring-your-own-devices (BYOD) or corporate-liable devices can take advantage of self-service capabilities like acquiring and upgrading devices, ensuring local numbers are portable, provisioning service plans and even reporting lost or stolen devices. The sourcing and logistics functions of an MMS also include critical behind-the-scenes processes IT oversees, such as the staging and kitting of devices, depot repair, advanced replacement, recycling and device cascading.

Download Gartner report on managed mobility services

All of these aspects of sourcing and logistics can be complex and challenging to manage, yet they’re vital to business success in an increasingly mobile-first, digital era. Robust sourcing and logistics capabilities within an MMS can simplify and streamline these challenging aspects of mobile device supply chain management, thereby freeing up additional IT resources for other strategically important projects within the enterprise.

Sourcing, logistics and your MMS strategy

The following are a few things to keep in mind when exploring sourcing and logistics management options for your MMS strategy:

  • Having an overall strategy for your MMS is valuable when evaluating various capabilities such as sourcing and logistics. Specific features vary by vendor and can sometimes be customized upon request, so it is important to ascertain whether a specific mobile solution meets the requirements of your business and its workforce.
  • Businesses worldwide that deploy MMS solutions report especially high satisfaction with help desk features such as ordering and activation, device procurement and project management. IT might want to consider in particular how it can leverage these areas to create a quality mobility experience for employees.
  • As part of your transition to managed mobility services, carefully plan how to prepare employees for the change. In many cases, the mobile experience could be significantly different than it was in the past, and you will need to manage expectations accordingly. The IT team will also need to adapt its existing processes to support the new service delivery model.
  • In any MMS strategy implementation, it’s important not just to consider the particular features and benefits available, but the vendor’s project and program management capabilities as well, since proficiency in these areas will also have a significant impact on success — particularly in the context of a global enterprise.


A good sourcing and logistics solution provides strategic benefits in addition to operational efficiencies. As Forbes notes, this is especially important at a moment in which enterprise technology is going the way of consumer technology. IT leaders must capitalize on mobility’s potential to enable digital transformation while still aggressively addressing security concerns. The best practices and process efficiencies an MMS offers can assist in achieving these dual goals. As a result, your business can become more adaptable to both a changing workforce and an evolving market environment while delivering on its internal and external service commitments.

Though there are many important aspects of a fully featured MMS, logistics represents one of the most important elements from an IT perspective. Any business striving to seamlessly and securely provision mobile devices while enhancing the productivity of its workforce should consider how a sourcing and logistics solution can serve as a powerful asset.

Written By

Rose de Fremery


Rose de Fremery is a New York-based writer. She currently covers business IT topics such as technology innovation, mobile strategy, unified communications, CRM and marketing automation, IT management, and the virtual workforce for HP, Intel, Vonage, and IBM Mobile Business Insights.…

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