Mobile service management tips for 2018

By Becky Lawlor

By 2020, Global Industry Analysts anticipates the market for managed mobility services (MMS) will grow to $10.8 billion. This doesn’t necessarily come as a big surprise, as the management of mobile devices, network contracts and mobile network operators (MNOs) is an increasingly complex and expensive endeavor for many enterprises.

In fact, according to Gartner, 22 percent of an enterprise’s CapEx and OpEx budget goes toward data and voice networks and staff. As 2018 approaches, CIOs and network managers should assess ways to improve their mobile service management, which includes inventorying and auditing mobile network contracts, mobile network service usage and related performance and mobile devices’ usage to optimize spending on mobile network services.

Download Gartner report on managed mobility services

Here are a few tips and trends that should help streamline and improve this area of mobile management:

Reliance on mobile service management vendors offers improved visibility

Understanding rate plans, device types, security issues and usage policies while ensuring you’re negotiating the best mobile network contract for your enterprise requires deep expertise. Given the complexity involved, turning to an MMS provider that can offer infrastructure consulting services to help optimize spending is a worthwhile investment.

MMS providers can provide deep audits of mobile network contracts and mobile devices, including an analysis of historic and current mobile contracts, standing inventories and call details to help identify areas for cost savings.

Big data and AI can help fuel new insights and savings

With big data and artificial intelligence (AI) already applied to areas such as medical diagnosis, electronic trading and even mobile workplace support services, there’s an opportunity for AI to play a larger role in helping enterprises get smarter in managing their network contracts and service usage. For example, enterprises could apply big data and AI capabilities to inspect contracts, standing inventories and call details to identify where to optimize spending and provide insights on which network MNOs best fit with an enterprise’s needs.

Additionally, AI or other cognitive technologies could help with auditing and logging users’ mobile network service usage and related performance and availability. By assigning qualitative and quantitative ratings to MNOs based on service usage, performance and availability, enterprises can narrow down their choices for a network provider or be better positioned to negotiate service-level agreements with providers.

Manage from the cloud — better yet, a hybrid cloud

The increasing growth and diversity of devices used in organizations is an ongoing challenge when it comes to mobile service management. Solutions that offer management capabilities both in the cloud and on-premises can help reduce this complexity and drive more opportunity to glean insights that can lead to improvements in network contracts, performance and availability.

Look for a comprehensive solution

To stay competitive, organizations must actively manage their mobility services and adopt effective business strategies. They can streamline and optimize mobile management by finding a mobile service management provider that can cover the entire lifecycle, including the following aspects:

  • Procurement
  • Inventory management
  • Auditing
  • Invoice processing
  • Cost allocation
  • Contract management
  • Mobile expense management
  • Asset decommissioning
  • The analytics necessary for these activities

Given the competition in the MMS market, 2018 should offer a number of MMS providers that can do it all, including flexible deployment options in the cloud, on-premises or a hybrid offering.

Written By

Becky Lawlor

Technology Writer

Becky Lawlor is a freelance technology writer specializing in mobility, cloud computing, unified communications and collaboration solutions. She develops and writes content that helps technology buyers understand and evaluate technology solutions, modernize their IT infrastructure…

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