Enterprise device management: 4 key success principles

By Jonathan Hassell

Developing an overarching mobile strategy for your organization means having the right building blocks in place to deal with multiple platforms, hundreds of user apps and the critical apps your team is developing. The following are some ways IT senior management can successfully conduct enterprise device management within their organization:

1. Establish architecture, management and governance strategies for mobile environments

Automation is key to mobile device management, and it’s important to choose the right enterprise mobility solution for you. CIOs need the right tools with the right capabilities to keep track of a diverse portfolio of devices, ensure organizational risk policies are not breached and maintain acceptable quality of service to all stakeholders. Can you realistically identify apps with security policy infringements? What happens to apps with critical workloads that drop one platform or the other? Do you have the tools necessary to deal with these events?

2. Do not forget the infrastructure

Different mobile platforms and the huge quantity of apps being developed, tested and used by thousands of customers can have significant effects on your infrastructure. To make sure it is adequate, ask yourself the following questions:

  • Do you have sufficient ways to manage service experiences?
  • Do your devices operate on your corporate wireless LAN? If so, are you prepared for the onslaught?
  • Do you have the technologies necessary to deploy geolocation-based services and other new developments?
  • Do other non-network parts of your infrastructure such as accounting and distribution have the bandwidth to procure, distribute and pay for thousands of devices?

These are all concerns for which vice presidents of IT need to have answers.

3. Choose a unified application platform

Though much of enterprise device management is about controlling and protecting the information on employee devices from theft or misuse, part of it is also about developing custom, enterprise-specific apps for the variety of devices your employees use. This plays into the overall app problem — with two major platforms and a number of apps on your endpoints, how can you service everything? It’s important to pick a unifying development platform that makes quick work of moving between device operating systems and lets you rapidly develop, deploy and configure a single mobile app across devices without too much fuss. This keeps security and application lifecycle challenges to a minimum while protecting the productivity investments you’ve made through your developers.

4. Tap into a global professional services network

Not every organization has the depth of experience and talent to be able to lead a comprehensive enterprise device management strategy. Consulting services and other businesses can help do the following:

  • Support devices from multiple vendors
  • Help devices properly operate with one another
  • Provide guarantees on system performance
  • Provide a quality user experience for both IT and end user customers

Large organizations, in particular, should consider asking for help when working to accomplish this.

As devices become increasingly important to enterprises, senior leaders who carefully consider and implement enterprise device management will see success throughout the organization.

Written By

Jonathan Hassell

President, 82 Ventures

Jonathan Hassell runs 82 Ventures, a technical writing and consulting firm based in Charlotte, NC. He centers his focus around network administrator, security, the cloud, and mobile technologies.

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