How to ensure enterprise success through mobile monitoring

By Karin Kelley

While increasingly savvy mobile users expect instant access to their data and applications from any device or anywhere on the network, enterprises are facing additional challenges when it comes to providing a quality user experience. The fact is that end users expect the same, if not better, experience from their mobile apps as they get with more traditional desktop client applications. If an app takes too long to open or is too difficult to navigate, users will not use it.

To keep employees productive and customers happy, enterprises must deploy proactive mobile monitoring and application performance management (APM) tools as part of their mobile strategy, as these technologies can alert IT about performance issues before they affect the user experience.

Use data to establish baseline performance

Enterprises are experiencing a massive explosion of data from multiple applications and devices. To make use of that data, particularly in terms of mobile application performance, it’s crucial for enterprises to have data discovery tools in place that can scale quickly. Once that data is collected, it can be used to accurately gauge the infrastructure capacity required to support a mobile environment by establishing baseline performance requirements. In other words, data can be used to establish what normal conditions are so any deviations can be detected before performance issues become a real problem.

Set up alerts for performance abnormalities

Once baseline performance is established, the next step is to set up alerts to notify IT when any deviations in app or infrastructure performance occur. These alerts should be based on historical data and cover network bandwidth use and related spikes at certain times. They should also incorporate unique user actions that may have an impact on app performance.

A good mobile monitoring system should create dynamic reports that capture key data metrics over a specific period to give IT and business owners visibility into when performance issues occurred in the past, actionable insights on how to prevent issues from happening and information on what infrastructure and capacity is required for optimal application performance going forward. Last, mobile monitoring systems should have built-in collaboration abilities to share performance data with multiple players within the organization and facilitate better business decision-making overall.

Apps, mobile technology and business requirements are changing at a rapid pace, and this often leaves enterprise developers, operations teams and business owners scrambling to keep up. Further, users increasingly expect to be able to access applications from any device, from wherever they are on the network. In this new environment, proactive mobile monitoring and APM tools are essential for enterprises to remain competitive.

Written By

Karin Kelley

Independent Analyst & Writer

Karin is an independent industry analyst and writer, with over 10 years experience in information technology. She focuses on cloud infrastructure, hosted applications and services, end user computing and related systems management software and services. She spent nearly eight years…

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