Managed mobility services (MMS): Best practices for your organization

By Jonathan Crowl

By improving their enterprise mobility capabilities, organizations can give their workers the freedom to work from anywhere. But that freedom presents its own set of challenges for IT, as this department has to meld a hard-wired enterprise network with mobile devices flung far and wide. This is where managed mobility services come in: Through these providers, IT departments can effectively manage a complex ecosystem comprised of many mobile devices working remotely as an extension of the company’s network.

By creating this type of environment, enterprises can increase communication and collaboration among their employees. While remote workers can gain access to internal resources — including data, content and email systems — companies can have the freedom to expand their physical footprint without compromising their productivity or workflow.

Establish a company mobility policy

The functionality of a managed mobility service is only as good as the policy behind it. Most companies do not have relevant policies in place before new solutions are introduced, and that can prove to be problematic for both the organization and its employees.

As TechTarget points out, brands should build a mobile policy that addresses the abilities, limitations and responsibilities of this new mobile infrastructure. Enterprises can create this policy from scratch or build it off of one of their existing mobile technology policies. Either way, the primary focus should be on identifying the liability of both the corporation and individual involved in any situation. Companies should also consider how they will govern the handling of company data and email as well as the personal use of mobile solutions. It’s important to make sure that you have a mobility policy in place before you deploy the technology across your organization.

Outline the range of managed services

Mobility can have a lot of implications for other enterprise deployments. As such, companies must figure out what they want to include under the umbrella of their managed services in relation to mobile deployments. This goes beyond just mobile device management and email access. Brands must also consider mobile enterprise applications, carrier data service negotiation, billing management and even the provisioning of mobile handsets.

Once an organization determines which tasks they would like to include, they must decide which ones they can handle on their own and which ones should be passed along to managed services. Overall, it’s important to remember that it’s easier to scale back managed service duties than it is to add on new ones after issues arise.

Manage data consumption

Unfortunately, a great mobile network comes with the risk of steep data costs. As such, enterprises should sit down and build a reasonable budget for this excess data consumption. They should monitor employee data usage rates to help ensure no surprisingly large bills will be assessed in future cycles.

Set up user support

New mobility functionality will require help desk support. As CIO reports, you can alleviate some of this tech support work by providing proper training and resources to workers, including FAQ pages, self-service portals and frequent reminders of company mobility policies. You can chalk this up to the continued need to perform maintenance on your managed mobility services, as you would with any other piece of technology. After all, the better the user support, the more productive your mobile environment.

Mobility is an incredible asset for any brand. Just make sure you have the planning in place to capitalize on your managed mobility service.