Leadership

Is talent management evolution part of your customer experience strategy?

By Carolyn Baird

We surveyed 600 executives about the talent management evolution happening at their companies. The majority isn't focused on the employee experience. Read More

By Carolyn Baird
Global Research Leader - Customer Experience & Design, IBM Institute for Business Value (IBV)

January 16, 2017

Mobile app uses data and tech to build safer cities in India and beyond: #MobileWorldChangers

By Kalpana Viswanath

The co-founders of Safetipin combined their skills to make a mobile app that addressed the issue of women's safety. Read More

By Kalpana Viswanath
Co-Founder of SafetiPin

December 16, 2016

“Westworld” sparks important questions about AI technology

By Joe Hewitson

HBO's hit new television series, "Westworld," has thrust AI technology into modern pop culture. But the show begs a few important questions on AI. Read More

By Joe Hewitson
IT Developer, Total Benchmark Solution

December 9, 2016

How predictive analytics tools can transform your mobile content marketing program

By Jonathan Hassell

Predictive analytics tools in the content space look to drive content around what consumers are demanding. Read More

By Jonathan Hassell
President, 82 Ventures

December 6, 2016

What it takes to be best-in-class in mobile innovation

By Jonathan Hassell

Are you a leading mobile innovator? Is your business a best-in-class organization when it comes to mobile applications and services? Read More

By Jonathan Hassell
President, 82 Ventures

December 5, 2016

Mobile-first strategies drive digital transformation

By Mahmoud Nagshineh

For businesses, it's now generally understood that the move to mobile apps is no longer a technological fad — it's a vital progression. Read More

By Mahmoud Nagshineh
General Manager, Apple Partnership at IBM

November 30, 2016

Consumer demands shift in insurance mobile customer service

By Jonathan HassellInsurance

Consumers expect to be able to take advantage of mobile customer service and sales features in an app. They're ready for mobile engagement. Read More

By Jonathan HassellInsurance
President, 82 Ventures

November 24, 2016

Shifts in customer behavior drive Cyber Monday’s success

By Jonathan HassellRetail

Three key factors have shifted customer behavior toward purchasing online during the now very popular Cyber Monday event. Read More

By Jonathan HassellRetail
President, 82 Ventures

November 21, 2016

What AI banking means for banks and customers

By Karin KelleyBanking

Many banks are in the process of AI banking into their mobile apps to create better, more personalized customer experiences. Read More

By Karin KelleyBanking
Independent Analyst & Writer

November 14, 2016

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