Customer

3 key metrics to enhance your mobile user experience

By Karen He

Consumers today are mobile-first, and a brand must offer a seamless mobile user experience. The mobile channel is the single closest channel to them. Read More

By Karen He
Product Marketing Manager at IBM Tealeaf

March 30, 2017

Mobile solutions are more than apps, Part 2: Adding new features to healthcare products

By Jonathan HassellHealthcare

Mobile solutions are more than just apps, and by adding these solutions to products in the healthcare space, they can provide a superior experience. Read More

By Jonathan HassellHealthcare
President, 82 Ventures

March 30, 2017

5 April Fools’ Day mobile app pranks you can pull on your boss

By Becky Lawlor

If you'd like to spice up your workday with a fun prank on your boss for April Fools' Day, mobile apps offer an opportunity to put a modern spin on it. Read More

By Becky Lawlor
Technology Writer

March 29, 2017

Competition in the banking industry comes from an unexpected source

By Jennifer Goforth GregoryBanking

These days, competition in the banking industry comes from a surprising place: major retailers, such as Walmart and Starbucks. How can banks compete? Read More

By Jennifer Goforth GregoryBanking
B2B Content Marketing Writer

March 28, 2017

Improving the banking consumer experience through blockchain technologies

By Jonathan CrowlBanking

Major financial companies are investing in blockchain in hopes of building innovative banking services and upgrading the consumer experience. Read More

By Jonathan CrowlBanking
Reporter

March 27, 2017

Why customer services need to embrace mobile messaging — right now

By Patrick Fan

Customer-facing businesses cannot overlook mobile messaging as a way to improve the customer experience and build stronger relationships. Read More

By Patrick Fan
CEO / Founder of beNovelty

March 24, 2017

How the iPod evolution paved the way for cognitive business

By Karin KelleyHealthcare

The impact that the iPod evolution has had on all aspects of today's digital and hyperconnected world cannot be understated. Read More

By Karin KelleyHealthcare
Independent Analyst & Writer

March 22, 2017

How brands are shaping mobile strategy around the college basketball championship

By Jonathan Crowl

Mobile streaming is forcing brands to rethink their mobile strategy and advertising for the college basketball championship tournament. Read More

By Jonathan Crowl
Reporter

March 21, 2017

How customer engagement continues to evolve for brick-and-mortar retailers

By Jonathan CrowlRetail

Today's brands are far more focused on customer engagement than in the past. This is also true for brick-and-mortar retail stores. Read More

By Jonathan CrowlRetail
Reporter

March 21, 2017

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A New Direction for IT User Support

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