Contributor

Rob van den Dam

Global Telecommunications Industry Leader, IBM Institute for Business Value (IBV)

Rob van den Dam is the Global Communications Industry Leader at the IBM Institute for Business Value. He leads strategic thought leadership in telecommunications and media & entertainment, developing future agenda's, industry outlooks and business value realization studies. He has over 25 years experience in the communications industry. Rob periodically presents at major industry conferences, such as ITU World, GSMA Mobile Asia, TMForum, CommunicAsia, Digiworld, Total Telecom and IBC. He has published multiple articles in, amongst others, the Annual Review of Communications, Jnl of Telecommunications Management, European Communications, Total Telecom Magazine, Broadcast Engineering, Telecom Asia and Mobile Europe.

Articles by Rob van den Dam

Telecom companies are failing on customer experience despite consumer trust

The primary hurdle telecommunications companies face today is their existing customer experience reputation, despite the fact that consumers trust them. Read More

January 6, 2017