How 5G mobile technology will improve the customer experience

By Karin Kelley

Although the industry is still dominated by 4G and LTE devices and networks, 5G mobile technologies are on the rise. In fact, according to Information Age, a variety of factors — including the growth of social media and the increased availability of smartphones — have made the shift to 5G an inevitable occurrence.

Now, leading telecom carriers and device manufacturers are working feverishly on 5G projects, often as groups or consortia. Much of this innovation is focused on creating an improved network that will enhance today’s IoT and consumer technologies. As CNN Money reports, industry leaders predict 5G will come to market sometime between 2017 and 2020.

The following are five ways integrating 5G mobile technologies can take an enterprise’s customer experience to a new level:

1. Boosts data speeds

This new technology brings exponential increases in data speeds. In fact, 5G can be measured in gigabits per second as opposed to megabits per second (as is the case with 4G LTE). In other words, under this new network, applications that currently take minutes to download will reach a consumer’s device in a matter of seconds.

2. Lowers latency

With 4G LTE, the average latency is around 50 milliseconds. According to Ericsson, 5G aims to reduce that latency to 1 millisecond or less. This lower latency will enable enterprises to deliver data at a much faster rate.

3. Supports the rise of the IoT

While the IoT is still a relatively nascent market, it is expected to take off in the coming years. The extremely fast wireless connection speeds provided by 5G will help ensure new types of smart devices can receive the data necessary to perform their functions on demand. For example, 5G’s ability to transfer information instantaneously will be particularly crucial to the success of self-driving vehicles and medical applications.

4. Supports a variety of new devices

5G mobile is being designed from the ground up to support a wide array of devices. This structure allows for an increasingly mobile workforce and improved customer interactions. In addition to the smartphones and tablets that are already prevalent in most enterprises, 5G will be better equipped to support sensors, wearable technologies and smart vehicle and hardware appliances.

5. Improves user experience and productivity

This may be the most important factor of all. Users expect on-demand access to data and applications from anywhere they are on the network, and that demand is only on the rise. With faster network connections and more powerful devices, enterprises can meet those demands while optimizing the customer experience and improving worker productivity and collaboration.

Each new generation of wireless technology comes with a range of new benefits for consumers and businesses. While 5G mobile is still in a very early and somewhat conceptual stage, enterprises should at the very least be planning to incorporate it into both their IT initiatives and their competitive business strategy going forward.

Written By

Karin Kelley

Independent Analyst & Writer

Karin is an independent industry analyst and writer, with over 10 years experience in information technology. She focuses on cloud infrastructure, hosted applications and services, end user computing and related systems management software and services. She spent nearly eight years…

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